Installation Guide How to install?

How to install?

• 1

  Go to "Settings" > "Cellular"
  

• 2

  Click "Add eSIM”
  

• 3

  Click "Use QR code"
  

• 4

  Scan your QR code:
  
*Note that the QR code must be present
 on another screen or device
  

• 5

  Click “Continue”:
  
*Note that this step might take a few moments.
  

• 6

  Click "Done"
  

• 7

  Click the eSIM that was added under
  "Cellular Plan Labels" to change the name of your eSIM
  

• 8

  Update your eSIM name to "Voye" and

  click on "Done" on the upper right side
  

• 9

  Click "Continue"
  

• 10

  Continue with the installation process

  and mark “Primary” for “Default Line”
  

• 11

  Continue with the installation process
  
and mark “Primary” for iMessage & FaceTime”
  

• 12

  Congratulations!

  Your eSIM was added to your “Cellular” page
  

• So What now? How can you check that everything works before your flight?

  After your purchase, we add a complimentary 100MB plan to your account to check that everything works already in your home country. There is no extra cost to check the success of the installation.

  To check that your eSIM indeed works:

  1. Click “Settings” > “Cellular”.
  2. Turn your eSIM on.
  3. Turn your wifi off.
  4. Try to use the internet. Note that the initial synchronization might take a few minutes.

  Did it work? Great 🙂 You can turn your eSIM off again until you land at your destination. Doesn’t work? We are here to help! You can contact us via chat, WhatsApp or via “Contact Us” page

• Did you land at your destination? Great! All that's left is to activate your eSIM.

  To activate your eSIM abroad:

  1. Click on “Settings” > “Cellular”.
  2. Activate your eSIM.
  3. Turn “Data Roaming” on (when clicking on your eSIM).
  4. Make sure “Allow Cellular Data Switching” is turned off in “Cellular Data”.

  We are happy to help! You can contact us via chat, WhatsApp or via the the “Contact Us” page

• Are you still abroad but your plan has run out?

  Before your plan is about to run out, you will receive a message from us when your plan has reached its last 20%. You will receive it in a few ways: Via an eMAIL- this is the default option and you will receive it in any case. Via an SMS- Make sure your primary line is able to receive SMS messages (note that your operator might add additional charges to receive SMS and calls. Receiving an SMS is crucial for the authentication process).

  Clicking the link on the Email / SMS or message, will direct you to our plans page where you can choose the plan of your choice. You will receive an SMS for authentication reasons so please make sure your Primary line is active.

  After choosing a new plan, you can add it to your existing eSIM 🙂

  This option is available while purchasing a plan. Mark this option and the plan will be added automatically to your existing eSIM without a need to scan or activate it again

• Are you back? Welcome home, we hope you enjoyed your trip!

  What’s left to do is to update your Primary SIM:

  1. Click on “Settings” > “Cellular”.
  2. Click on your eSIM.
  3. Turn your Data Roaming off
  4. Go back and turn your eSIM off.