FAQs

• What devices support eSIM?

  In order for you to use a Voye eSIM, your device must be eSIM compatible.

  You can find a list of supported devices here

• In which countries can I use Voye's eSIM?

  We work with 130 countries worldwide. Before purchase, we recommend checking that the countries you visit are supported.

  * Tip- eSIM’s usually don’t work on cruises as the eSIM is supported by networks within specific countries.

  * Tip- Reception in Sinai Egypt isn’t always the best (due to unstable networks). Voye cannot guarantee the best reception in this area.

• How to install my eSIM on my device?

  We created comprehensive installation guides for IOS and Android Users.

  A comprehensive guide for Android users can be found here

  A comprehensive guide for IOS users can be found here

• Is everything installed correctly?

  Once you purchase your first plan, you receive a 100MB free plan to check that everything is installed correctly already in your home country! There is no extra cost to check your connection.

  A comprehensive guide for Android users can be found here

  A comprehensive guide for IOS users can be found here

• What do I do once I land at my destination?

  The activation is very easy 🙂

  A comprehensive guide for Android users can be found here

  A comprehensive guide for IOS users can be found here

• How do I know how much Giga I have left in my plan?

  You can find this information on our website- while logged in, click on “My Account” > “My eSIM’s”.

  We also send an email once you reach 80% of your plan.

  We are also happy to check the balance for you- in this case, you can contact us via chat, WhatsApp or via the “Contact Us” page.

• When will my Plan be activated?

  Your plan will be activated by you when you reach your destination and activate your eSIM and not before that. After your first purchase, we add a complimentary 100MB plan to your account to check that everything works already in your home country.

  There is no extra cost to check your connection. Your plan isn’t activated while using the complimentary 100MB plan.

  A comprehensive guide for Android users can be found here

  A comprehensive guide for IOS users can be found here

• Is it possible to make phone calls or send SMS messages with the Voye eSIM?

  Currently this isn’t possible. You can use various apps such as WhatsApp or Telegram but the Voye eSIM doesn’t allow sending SMS messages or receiving calls based on cellular networks.

• How can I contact Voye?

  There are a few ways to contact us:

  1. You can send us a WhatsApp message at 00972-55-989-5910.
  2. You can contact us directly from our website’s chat.
  3. You can send us an email to [email protected]
  4. You can send us an email via our Contact Us page.